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Ad disapproval and I don't know why

myhappygates
New member

Dear support and community team,

 

  I'm starting my business by selling a product and wanted to advertise it on Pinterest. However when creating the ads in Pinterest it is systematically disapproved by the system and the reason mentioned is "counterfeit". Obviously this is not the case. I don't know how to remediate this. I tried to change the pictures, I redirected to other pages from my website, I changed the description and title but there's no effects, this is still disapproved after more than 10 attempts. Is anyone encountered the same issue? Any on how to remediate it ? Many for your answers! 

Have a very good day 😊!

 

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pinterestmarketingexpert
Pinterest Pioneer
Pinterest Pioneer

Hello @myhappygates 

Welcome to PBC!

Unfortunately the PBC cannot help with you with this matter. I wish we can but only the Pinterest Help Center can assist you when there are glitches on your account. 

You can  reach out to them at https://help.pinterest.com/en/contact

Next, choose ADVERTISING as shown below and complete the next steps. 

Screen Shot 2022-07-02 at 6.14.01 PM.png

Please 'accept as solution' if this answers your question.

Thank you and have a great day.  

Anna Bennett
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