PinTV Studio

[CreatebyPH]

Hi,

Happy St. Patricks Day 🍀✨

I have the latest updated version of the PinTV Studio app. My iPhone software is also up to date. However, I'm not able to view any upcoming episodes on my PinTV Studio app. Is anyone else experiencing this? I'm aware that I may scan a QR code or enter the verification code, which was how it worked prior to the PinTV Studio update.

If I didn't have my laptop and I only had my mobile device I wouldn't be able to go live because you're only able to view the QR code and verification code from the desktop control room. Even if you sign into Pinterest.com on a mobile browser, you can't get the QR or verification code. I'm not sure what has changed because I didn't have this issue before. Was there a down grade to the app or is this a me problem?

[PinterestJoan]

Hi @CreatebyPH, thanks for reporting this. I escalated this internally and it seems like the issue has now been fixed. Let us know if there's anything else you need help with! 

[CreatebyPH · Accepted solution]

Hi @PinterestJoan ,

Thank you! My issue has been resolved. In case anyone else has this minor issue, I was informed from a PinTV member to simply delete the app and then re-download it. I did, and everything is working perfect now. Shoutouts to you and everyone from the PinTv team for being so helpful and awesome.

Happy Thursday ✨

[PinterestJoan]

You're welcome, @CreatebyPH! Glad to hear the issue was fixed. Thanks for also sharing the solution here 🙂.