"set up conversion data" button in create campaign is not working

[shehikesalone]

Hi! I am fairly new here and trying to set up an ad campaign.

The goal is to track conversion. However, everytime I click the "conversion" button on the create campaign page, I get a pop up saying "It looks as though we haven’t seen any Add to Basket, Checkout, Sign up or Lead events from your conversion data." And then a button with "set up conversion data"

When I click that button however, nothing happens. The page just refreshes. Sometimes it shows another pop up asking me if I want to keep the campaign or start a new one, but whatever I click it also refreshes.

I have checked all the events on my website with the Pinterest Tag Helper and they all seem to work fine. What can I do to fix this? I would really like to use conversion data. 

Josien

[PinterestFernanda · Accepted solution]

Hi @shehikesalone and welcome to the PBC! 

I've tested the Page visit and Add to cart events and they're firing as expected. Bear in mind that after the event is fired for the first time, you'll need to wait 48 hours for the Conversion Campaign to be available to you.

You can learn more from our Help Center article, and if you have any questions in the meantime, let me know. 🙂 

 

[shehikesalone]

Hi @PinterestFernanda! 

Thank you for the quick reply. I think indeed I might have been a bit too enthusiastic because it hasn't been 48 hours 😅 I just saw on my Shopify account the same message stating it can take 48 hours for the tags to be verified.

I will wait patiently 😊 Thank you! 

[CartaLussoStationery]

Hi, I am experiencing the same issue. However, I had set up tags and everything for weeks, it still appears the same issue as Joisen previously stated. May I know what's wrong with it?

[PinterestIvania]

Hi @CartaLussoStationery and welcome to the Community!

I've checked your website and could see that the Add to Cart event is working as expected. Bear in mind that the available events for the Conversions campaigns are Add to Cart, Sign Up, Lead and Checkout. 

Only after one of them is triggered on your website, you'll need to wait 48h until you'll be able to use it for a campaign.

Let us know if we can help you further!

[marketingwithease]

Hi there, 

I'm having the exact same problem. Is it that the 'event' has not been triggered yet on my website? Thanks.

[PinterestFernanda]

Hi @marketingwithease, welcome to the PBC! 🙂 

Yes, if none of the required events have been triggered on your website, you will not be able to run a conversion campaign. 

I hope this answers your question! Let me know if I can help you any further. 

[joeljoy876]

Hello I am also facing the same issue as @shehikesalone.can you please help me

 @PinterestFernanda @PinterestIvania