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Pinterest Ad Issues

bsavnik
Just visiting

So i was trying to run an ad for a client. I swapped my information in place of her because we were in a time crunch then I got an email I was charged $300 for a past ad that she was never charged for but when I looked back at the ad she shouldn't have even been charged that. Is there something I can do to get a refund? It was an ad from 2017 so I cant even look back that far?

@PinterestGabby @Anonymous @PinterestLucy 

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PinterestSusana
Moderator
Moderator

Hi @bsavnik and welcome to the PBC,

The best way for you to proceed is to file a ticket with our team -- this link goes directly to the team equipped to resolve account-specific issues like these. I wish there was more I could do here but the teams who work on your ticket are closer to the work being done to resolve your concern.

Let me know if you need anything else!

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