Hello,
We're having a weird issue with the Pinterest tracking code on our website.
Context
We have different versions of our website, dedicated to different languages. On all versions, the Pinterest base code works fine. However, the "event" tag used to send specific pixel events (like pagevisit, addtocart, checkout etc.), works on some but doesn't fire at all on others, no matter what I try.
Setup
Tracking is managed via Google Tag Manager (both base pixel and event tags) on all websites. This shouldn't be the source of the issue, since the implementation works perfectly fine via Tag Manager on some versions of the site.
Possible fixes already tested that didn't work
- Both custom HTML tags and Pinterest tag model within GTM have been tried. The problem persists no matter what.
- The base code does fire before any event tag. The problem thus doesn't come from synchronicity issues.
- We've tried enabling/disabling advanced matching within Pinterest, to no avail. We've also tried leaving the "email" field empty, populating it with valid data, or removing it altogether. None of those changed anything.
How to reproduce the issue
Working case
- Go to the english version of our website https://riluxa.com/en_GB/
- With the Pinterest Tag Helper extension, here you should see the base code firing properly.
- Open the DevTools (F12) and go to console.
- Try firing any event (adding a callback function to monitor success), for instance
pintrk('track','pagevisit', {}, (fired, didntFire) => {
fired ? console.log('success') : console.log('error')
})
You should see the console log "sucess" and the tag firing properly. Normally, the Pinterest Tag Helper should also show the event fire.
Problematic case :
- Go to the french version of our website https://riluxa.com
Repeat steps 2 to 4.
You should see the following console error.
After looking at the problematic line within "Sources", it seems like it comes from the Pinterest tag's logic, especially with the part dealing with aem (advanced matching). But knowing that only doesn't really help, and we still don't know how to get it work, or what is causing the problem.
If someone has any idea what's going, it would be greatly appreciated 🙂
Best
