Hi @MHPhickman and welcome to the PBC!
The best way for you to proceed is to file a ticket with our team -- this link goes directly to the team equipped to resolve account-specific issues like these. Please continue working with that team on this as they partner closely with engineering who has the ability to diagnose any issues with Pinterest accounts.
I wish there was more I could do here but the teams who work on your ticket are closer to the work being done to resolve your concern.
Please let us know if we can help you further!
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