Products from Shopify not showing

[materiaebeauty]

I have successfully linked and verified my merchant account with shopify. I have created catalogs but products do not show. Only one product out of 600 show up. Any suggestions ?

[PinterestFernanda]

Hi @materiaebeauty, welcome to the PBC! 

The shop tab will only show unique and in stock products, so make sure that your products do not have duplicated images and/or out of stock products. 

Check if your products are active and available to the Pinterest sales channel in Shopify. For more information, visit Shopify Help Center. 

Feel free to contact us if you have any further questions.
 

[tinyscenic]

Hi @materiaebeauty - just wondering if you resolved your issue?

I am having the same problem, @PinterestFernanda - My catalogs say 78 products have loaded into Pinterest but only one of them is showing in the public facing 'Shop' section. All of my products are set to be available to Pinterest shopping channel and I have the Verified merchant tick. I can't see what is special about the one product that *is* showing - all my product listings are set up in the same way as far as I can tell so it's a bit of a mystery!

[PinterestFernanda · Accepted solution]

Hi @tinyscenic, if you checked that your products are unique, in stock, do not have duplicated images and/or out of stock products and the issue persists, what you'll want to do is file a ticket with our team who will be able to diagnose and figure out what's going on with your account. 

Let us know if you have any questions in the meantime, thank you. 👍