Policy Violation - Merchant's returns policy is unclear or unavailable

[CustomHoodiesUK]

I am in need of help, I have just been told that I have a final chance to show my returns policy, You are given 2 chances, Initially I thought it was overlooked by Pinterest

It is clearly on our website in the footer on every page

https://hoodiesuk.com/return-policy

I am worried as it states the following: - You can only submit an appeal twice. This is your final appeal request.

We recommend following these best practices for returns policies:

- Ensure that your returns policy is easy to find on your website. If you don’t accept returns, this must be clearly stated as well

- Provide clear instructions for returns, including expected processing timescales

Please can anyone help??? Please...

[PinterestIvania]

Hi @CustomHoodiesUK and welcome to the PBC!

In order to keep shopping on Pinterest inspirational and actionable, we require merchants on Pinterest to meet our Merchant Guidelines. If you have any questions about the guidelines, please review them here, or in the initial email you may have received with more details.

If you believe your catalog does meet the requirements, I would recommend filing a ticket with our support team. They’ll be able to assist you with this! 

Feel free to contact us if you have any further questions.

[neulonsofficial]

Hello ,

Please help me , all my chances are gone to appeal with Pinterest regarding policy violation.

please help me how to resolve the issues and get products on Pinterest.

please help me, very much frustrated, in a depression .

[PinterestFernanda]

Hi @neulonsofficial, welcome to the PBC! If you believe your catalog does meet the requirements, I would recommend filing a ticket with our support team. They’ll be able to assist you with this! Feel free to contact us if you have any further questions.

[CustomHoodiesUK]

I was authorised in the end, Just had to go through the support and state that I had been blocked