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Help with catalogs needed

New member
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I have 2 shops I am trying to upload my catalogs onto and get verified merchant status, however i keep getting told:

Merchant's social media links are broken
We recommend ensuring any social media links are functional
Merchant's products do not meet image quality requirements
We recommend ensuring that images are available, authentic and not blurred or watermarked
Merchant's returns policy is unclear or unavailable
We recommend following these best practices for returns policies:
- Ensure that your returns policy is easy to find on your website. If you don’t accept returns, this must be clearly stated as well
- Provide clear instructions for returns, including expected processing timescales


I have checked all these and all my images are clear and original, the returns policy is clearly linked on my page and my social links are all working? 


I don't know what to do?

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3 Replies
New member

same and not getting any help to fix this

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New member

know its kinda late but if u ever fix it can u please tell me how 

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Hi @elizaandtedbaby and @qaisershopify and welcome to the PBC!

In order to keep shopping on Pinterest inspirational and actionable, we require merchants on Pinterest to meet our Merchant Guidelines. If you have any questions about the guidelines, please review them here, or in the initial email you may have received with more details.

If your account violates the Merchant Guidelines, you will have 2 attempts to correct such violations. You can do so by going to Ads > Catalogs and clicking the "View Issues" button.

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