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Cannot get catalog approved

I have been trying for months to get my Shopify catalog on Pinterest. These are the latest error messages

 - Incomplete home page (incomplete template, missing pictures that are not of the products, missing text or visible lines of code)
 - Incomplete website tabs or product categories. All product categories must include products

I have one appeal left. Anyone got any idea what these mean? For example.. What is a "missing pictures that is not of the products"?  That sentence makes no sense.

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4 Replies
New member

Did you connect your Pinterest account to your Shopify apps? Once connected, follow the prompts.

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Hi @01u222eckbgo9bqmmsvzx8j7xxifyt, welcome to the PBC!

In order to keep shopping on Pinterest inspirational and actionable, we require merchants on Pinterest to meet our Merchant Guidelines. If you have any questions about the guidelines, please review them here, or in the initial email you may have received with more details. You can also review our Help Center article, which explains the eligibility requirements in more detail!

If your account violates the Merchant Guidelines, you will have 2 attempts to correct such violations. 

Thank you, give us a shout if you have any other questions!

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*Solution*. It turns out I had the Google API loading a map on the home page that for some reason was not loading for Pinterest. I removed it and the catalog was approved.

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I did thanks. I found the problem to be a Google map. I removed it and the merchant got approved.  

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