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Hi Pinterest! Unable to submit my PinTV application.

ArtistroArtSupplies
Just visiting

Hello forum, 

I am trying to send my video to apply for PinTV. Although the video uploads, and the button 'Submit' is available, when I click it, I get an 'error' message, and apparently the video is never sent. 

Hope someone out there knows what can be done about it. Thank you! 

P.S. I also tried reaching out to the Support through the chat and all, but I have not seen a single reply for about 1.5 weeks by now. 

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5 Replies
PinterestFernanda
Moderator
Moderator

Hi @ArtistroArtSupplies

Thanks for flagging this. The link should work when using a desktop rather than a mobile device, so I recommend giving it a try on a computer or laptop.

Let me know if this resolves the issue! 

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ArtistroArtSupplies
Just visiting

Hi Fernanda! Thank you for replying. Well, yes, I am using a laptop and accessing the link with Chrome. How long does Pinterest Support usually take to reply? 

1 Kudo
PinterestFernanda
Moderator
Moderator

Hi @ArtistroArtSupplies, thank you for your question! 

I can see that we have replied to you here about this issue. Unfortunately, the process remains the same. I wish there was more I could do, but right now the best thing is to keep trying to apply. Our Pinterest TV FAQs it might be helpful for you with more relevant info about it. 

Give us a shout if you have any other questions. 
 

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ArtistroArtSupplies
Just visiting

Well, thank you. However, the issue with the video upload still persists. 

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PinterestFernanda
Moderator
Moderator

Hi @ArtistroArtSupplies

You can try these basic troubleshooting steps: 

- Clear your browser's cache and cookies. 
- Make sure your browser is up-to-date. 
- Try from a different browser. 
- Try from another computer. 
- Disabling any browser extensions one by one. 
- Temporarily turn off any ad blocker software you're running. 
- Make sure that an antivirus present on the computer isn't running any kind of ad blocker.

I hope this was helpful. Let me know if we can help you further! 

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