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Addressing questions around Creator Rewards 🏆

PinterestGabby
Community Manager
Community Manager
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Hey Creators! 

We’ve seen some questions on Creator Rewards within the Creator chat so we wanted to take a moment to address them and share some more details about this Beta feature. 

We know many of you are eager to participate and have questions about how to access Creator Rewards. At this time, Creator Rewards is in Beta testing to select early access users in the US only. Our team is working hard behind the scenes to scale the program for Creators in other markets (more to come!) and are collecting all of your feedback to bring you the best experience possible. 

We’re on this journey together and recognize that the anticipation and time it takes to get to the final product can cause some frustration. We appreciate your patience and value your feedback, and are actively sharing your insights internally with the teams working on this feature. We will continue to share updates here as soon as they are available! In the meantime, please check out this Help Center article, which addresses criteria to submit, the application process as well as how to set up your account for payment. For any account-specific questions as it relates to Creator Rewards, we encourage you to get in touch with our support team via this form. We’re working hard to handle inquiries as quickly as possible. 

Thank you for being an important part of the community and sharing your feedback to help improve the product experience. We appreciate you! 💜

 

The Pinterest Creator Team

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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theclassiiics
Just visiting

Hey @terezatoledo if you can go into your messages and find any message from Creator Rewards, you can click on the message itself and access the hub until everything gets back to normal. 

7216294C-C838-481A-9583-545770902D04.jpeg

That’s literally how we have been submitting pins  for the past few weeks.

Hope this helps!

 

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JanaOMedia
Posts regularly

The expanded guidance on bank account linking is such a good addition here. Thanks! 

Jana O. | Pinterest Marketing Educator
Creator of Pinterest with Purpose; the Pinterest marketing course for coaches and service-based businesses!
Visit me online at JanaOMedia.com
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carlamell
Posts regularly

Thank you for sharing this!

Carla @ carlamell
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simpleeverydaymom
Just visiting

@PinterestGabby I have version 10.11 installed on my iPhone, but I don't have the "Creator Hub" that you're talking about. How might I get this? 

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simpleeverydaymom
Just visiting

@PinterestGabby Just bumping to see if you can help me with this. Thanks! 

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AuntyNikkyHairCare
Just visiting

@PinterestGabby  is this something you can shed light on. I have sent several messages privately to you hoping for a response. I’ll really appreciate your feedback. Thanks 

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gringajourneys
Just visiting

@simpleeverydaymom sometimes I have to restart the Pinterest app one or two times to get the creator hub button on my profile to appear, although I do not have access to the "earn" feature yet.

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terezatoledo
Loves to help

Thanks @PinterestGabby !
I've been dealing with an error and have been chatting with support for a week now. When I tap to add set up the payment information, the app doesn't send me to the third party url. It says that the URL cannot be generated.

The app and IOS are updated and I've tested on different devices. I've tried logging in, out, deleting the app, reinstalling, soft reset and nothing changed.

I'm wondering if others have seen this issue.

IMG_9418.PNG

Tereza Toledo
Pinterest Specialist & Educator
[URL=http://www.terezatoledo.com]
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mamalatinatips
Just visiting

Thank you for addressing these questions a lot of us are having.

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liveloveruntravel
Just visiting

Hey @PinterestGabby,

One piece of feedback to share with the team. Can there please be a notification in app on the challenge if an idea pin has been rejected? It's hard to know if they are still pending or have been rejected currently.

Also, any update on the ones from March that disappeared from pending but with no update?

Thanks!

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