Merchant's domain does not meet brand information requirements - need help

kitsonliving
Just visiting

We are trying to get verified.  It asked "We recommend ensuring that your domain has an authentic 'About Us' section, functional social media links and up to date contact information".  We have done that two weeks ago and still haven't been verified yet. 

Can anyone help us with this? We tried contacting support several times and haven't heard anything.

Thank you in advance.

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kitsonliving
Just visiting
 

Hi

issues with pinterest.jpg
I’m not sure of my ticket number. However I attached the problem that I am having. 
 
It would be greatly appreciated if you can get this issue resolved as soon as possible
 
Thanks

 

Nancy Kitson
 

 

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5 Replies
andrealidesigns
Pinterest Pioneer
Pinterest Pioneer

@PinterestGabby @PinterestJazmin is there any way to escalate this issue with support? Thank you! 

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PinterestJazmin
Community Manager
Community Manager

Hi @kitsonliving welcome to the PBC! Sorry to hear you're having trouble getting verified. Can you please share your ticket number so that I can help escalate to the support team? 

@andrealidesigns thanks for bringing this to our attention! 

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



2 Kudos
kitsonliving
Just visiting
 

Hi

issues with pinterest.jpg
I’m not sure of my ticket number. However I attached the problem that I am having. 
 
It would be greatly appreciated if you can get this issue resolved as soon as possible
 
Thanks

 

Nancy Kitson
 

 

1 Kudo
Latikaskincare
Just visiting

Hi! we are getting the same error- I don't understand why. we have been in business for the last 10 years and had no issues with our website structure. 

We have an about us section - linked in the menu on the homepage, also linked from the homepage content itself since we talk about our company values on the homepage. our social links are on the contact us page. why is that not ok?

also, where can we find the ticket number?

please assist.. i really want to move forward with my marketing efforts on Pinterest. 

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PinterestJazmin
Community Manager
Community Manager

@kitsonliving @Latikaskincare when you submit a support ticket here you should receive an email that includes your ticket number. If you have not received one, I recommend submitting a new ticket.  Once you share that with me I'll be able to help escalate. Thank you!

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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