creator rewards payment says 'payment failed, contact support'

sifra_lavi
Just visiting

hey friends,

so I need help asap, can someone help? so I've completed the goals for the month of May and was so excited to receive my payment. on my completed payments it says 'payment failed, contact support' i was very confused by this because all my details are verified and I worked very hard on these pins.

I've reached out to support for a week now and no response, this makes me very anxious because these payments are a big part of my business.

can someone in the community help me out? thank you!

@PinterestGabby @PinterestJoan 

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sifra_lavi
Just visiting

UPDATE: After being in contact with the support team, they finally helped to get this issue resolved! the support team was very patient with me and understandable. I must say the support team will work very hard to get your problem fixed once they reach out to you!

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sifra_lavi
Just visiting

UPDATE: After being in contact with the support team, they finally helped to get this issue resolved! the support team was very patient with me and understandable. I must say the support team will work very hard to get your problem fixed once they reach out to you!

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michaelbliss
Pinterest Pioneer
Pinterest Pioneer

That's great news @sifra_lavi !  Thank you for sharing this!

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