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Cannot change idea Pin image

JoupitterHome
New member
Labels (3)

Hi!

So I have created and configured my idea pin, however, I want to change my picture.

Whenever I do so, not only it does not change, but when I reload it shows broken image icon/thumbnail.

I have tried clearing my chrome cache, but that did not help.

Is this temporary? I think it is. Anyone else has this issue?

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8 Replies
PinterestIvania
Moderator
Moderator

Hi @JoupitterHome, welcome to the PBC! I’d love to help out with this.

Do you mind sharing a screenshot of the issue you are referring to so I can better assist you?

Thank you, looking forward to hearing from you!

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JoupitterHome
New member

So I just changed the image and I only get this whiteish greyed out nothing. as if its loading but nothing happens. I know what should happen 

JoupitterHome_0-1707770386293.png

 

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JoupitterHome
New member

It is pretty frustrating, as I cannot proceed of setting things up and whatnot

 

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PinterestIvania
Moderator
Moderator

Hi @JoupitterHome, thank you for sharing the screenshot!

I would suggest following these few steps in order to help you fix this issue:

  • Clear your browser's cache and cookies. 
  • Make sure your browser is up-to-date. 
  • Try from a different browser. 
  • Try from another computer. 
  • Disabling any browser extensions one by one. 
  • Temporarily turn off any ad blocker software you're running. 
  • Make sure that an antivirus present on the computer isn't running any kind of ad blocker.

Thank you for your patience, let us know if it helps.

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JoupitterHome
New member

My coockies and cache has been cleared

 dont have any adblock on this account

I dont any extentions except PinTerest Pin Extention

I will try on mozilla, but I preffer chrome. What else?

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PinterestIvania
Moderator
Moderator

Hi @JoupitterHome! I'm sorry to hear that you are still having issues.

The best way for you to proceed is by filing a ticket with our team at this link, they will be able to diagnose and help resolve your situation.

I hope you are able to solve it, let us know if you have any questions in the meantime!

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JoupitterHome
New member

When I will get a solution for my problem? Mozilla did not work for me aswell

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upcyclethisdiythat
New member

Hi. I have the same issue. It was working fine a week ago, and I've tried 3 different browsers, incognito mode, and clearing the cache, and it still doesn't work. I've reached out to Pinterest and I'm waiting for them to get back to me.

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