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Ad disappeared

virescentdesign
Posts regularly

I had an ad campaign totally disappear off my account. There's no record of it in my campaigns, but I have emails stating how it was performing....any idea? 

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PinterestFernanda
Moderator
Moderator

Hi @virescentdesign! 🙂 

When you are checking your ads, make sure that you are using the correct filters, especially the one for dates, and that you are seeing real-time spend.

Also check that your ads are not paused or rejected. 

If you need help with anything else just let me know!

Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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virescentdesign
Posts regularly

Thank you, I did. It's completely gone from my ad history. The only proof I have are the emails I received about my ad and you can see a drastic change in my impressions when I thought it was running but it had been deleted. I re created the ad, so it is what it is 🙂 

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