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Blank thumbnail on video idea pins?

svenempire
Just visiting

I have periodically experienced blank thumbnails on certain videos. I was able to fix this by having a 2 to 3 second static delay on the first slide before the animation started. My outsourcer told me none of his other clients on Pinterest have experienced this issue. However, I have checked out a few other accounts that had this same issue.

What other remedies are there on Pinterest to correct this issue?

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andrealidesigns
Pinterest Pioneer
Pinterest Pioneer

Hi @svenempire 

Blank thumbnails are caused by a slight delay before your video animation begins playing. 

You can remedy this by adding a video cover to your video at the time you upload it to Pinterest.

I've included an image where you can find this feature inside your pin uploading editor below.

Click the arrow in the center to upload a cover image.pngI hope this helps! 🤓📌

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