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Unable to claim website

countingthemiles
New member

Hey everyone,

I am new to the Pinterest Business Community and this is my first post. I have recently started a blog (around 3 weeks back) and have created a Business Account on Pinterest to share my original content. I have 3 original posts on my website and there is nothing remotely close to spam. I use Siteground Hosting and a paid licensed theme. Here is a timeline of what transpired:

Day 1 - Day 3

I tried claiming my website using the Open Graph metadata tag in Yoast SEO plugin of Word Press. Every time I clicked claim on Pinterest, I would get a message stating - "Stay tuned! We're checking your site and will email you in the next 24 hours". I would wait 24 hours and then realise that neither was my website being claimed nor did I receive any email. I tried this almost every day for 3 days but nothing happened.

Day 4
I raised a ticket using the Help Center link. The response was very slow and I continued to wait.

Day 6
I realise that my account has been suspended and I get an email stating that I had somehow violated the Spam guidelines. I immediately click the appeal link on the email and also raise the concern via the Help Centre. 

In the meantime, I also receive a reply finally on my original issue of being unable to claim my website. The reply states something similar that it violates Pinterest Spam community guidelines and hence has been blocked. I replied stating that I have no spam content on my website and it's all original written content. However, the ticket was closed stating no further information can be provided. 
Meanwhile, in less than 24 hours, my account was reinstated stating that there was a mistake on Pinterest's part.

Day 7

So I go ahead and again attempt to claim my website. I believed that since Pinterest support had accepted their mistake and incorrectly tagged me as spam, I should be able to finally claim my website. However, 24 hours later I face the same problem of receiving no reply and being unable to claim my website

Day 8

I am not sure what should I do now. The links on my pin work. So it seems links haven't been blocked. However, I just am not able to claim my website. I am not sure raising a ticket with Help Centre will help either, given the kind of response I had previously received. Also, I fear attempting to claim my website too many times will result in my account getting suspended again.

Would highly appreciate if someone can provide me with some guidance on how to proceed with this issue.

My Account: @countingthemiles 

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PinterestGabby
Community Manager
Community Manager

Hi @countingthemiles, welcome to the community! Thanks for sharing this detailed breakdown of your experience -- I quickly checked with support and it appears that your website has been claimed. 🙂 Thanks again for sharing this feedback around support, we'll make a note of it to share with our internal teams for review. LMK if there's anything else I can help you with in the meantime, and hope to see you around the community. 

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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oasolsjt
New member

I have a similar issue. When I try to claim my website, I get an error telling me that it's already been claimed by someone else. I've logged a support request but no one from Pinterest is replying to me.
Please help.

onlineadminsolutions.co.uk

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PinterestRenato
Pinterest Alum
Pinterest Alum

Hi @oasolsjt and welcome to the PBC!

 

Could you please confirm if you are still facing issues when trying to claim your website? If you do, please, take a look at this article to make sure you are following the proper steps. Please, let me know if you need anything else.

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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PinterestGabby
Community Manager
Community Manager

Hi @oasolsjt were you able to get this resolved? Let us know! 

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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