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Trouble to get back my old user name

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Just visiting

I created another account linked to the same e-mail by mistake and I wanted to stay with just one account, so I desactivated one of them. But when I did that, my main account and username desapeared, so I tried to get my account back but I couldn't get back my main user name. And now if I try to rename my current with my old and main username user it says that this name is already taken. But this user is myself and it was linked to my e-mail. I want my old user name back. Can someone help me? Does the ticket support takes too long to answer?Thanks in advance

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