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Product prices are disappearing

marthabrookldn
New member

Hello there,

I wonder if someone can help us. We've been having this issue since October when we noticed the prices on our product pins have stopped showing. We raised this issue with Pinterest multiple times but they haven't resolved it. The prices seem to keep disappearing and we think this has now affected our monthly views. 

We've updated our shop catalog (as advised by Pinterest) for the third time now and still, we're finding that some products are missing their prices. 

I hope someone can help us.

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PinterestJazmin
Community Manager
Community Manager

Hi @marthabrookldn welcome to the PBC! Sorry to hear you're having issues with product prices. I recommend filing a ticket here so that our team can look into your account in more detail and figure out what's going on. Please make sure to include the following details: 

  • share screenshots
  • give pin links where prices aren’t showing
  • give pin links to prices that are showing
  • anything else that might be relevant

Once you've filed a ticket we can help escalate internally. Hope this helps! 

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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