We have successfully created a catalog and had 3 pins in our All Products board which disappeared yesterday after we tried to add 3 more items to the catalog. We submitted a ticket, but have not heard back. What happened to the All Products Board? Many Thanks in advance.
Hey there @leaman0320, amazing to hear you successfully were able to create a catalog. Yay! Can you share the ticket # so we follow-up with our support team? Thanks!
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Hi Gabby, sorry for the late reply. I cannot find any record of the ticket. I never got an email response; however, I did get an email asking me to rate the answer I never got. I also got the canned "we have received your request" but I can't find it in my trashcan.
We also applied for the verified vendor program and were rejected without a specific cause. We can't apply again until November 11th. Just in the last couple of days we got a new message that our tag needed attention, but neither items are an error. We are in the process of fixing those issues.
Today when I was posting a new pin from Canva, I saw the little price tag emblem on the published pin and clicked on it to see what happened. Yikes - They wanted me to add products from the catalog, which I did but I have no idea where everything ended up. It was a second pin, with the information from the catalog, and showed as a thumbnail on the original Canva design. Really cool - both directed to our web site where user could purchase but have no idea if I could do it again. I would really like to promote some of the pins that do well, but I really want our system to be set up first.
Thanks for listening. We are trying to get good at both Etsy and Pinterest at the same time plus keep up our web site and it is a lot. We just keep putting one step in front of the other. . . . . 🙂
HI Gabby, I FOUND IT. Here is the response I got. No ticket number. But there are dates. This message doesn't even say they will get back to me. . . . I guess that was the last ticket I submitted.