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Price missing from Product Pins

QilaStudio
New member

I have raised a ticket with Pinterest support. First I was told that my account is not part of 'Verified Merchant program' but it was a mistake on their part. My account is setup as 'verified merchant'. It's a UK account. 

Then,  I was given following conditions to satisfy (My pins and account satisfy all these conditions) - 

In addition, there are multiple requirements for the price of your Product Pins to be visible. Among others, those are:

1) The country of the user viewing your Pin needs to have the currency of your Product Pin.
2) The product needs to be in stock.
3) Your Product has to be purchasable and shippable to the country of the viewer.

 

And finally, I received this response

********

It seems like apparently, the problem you are having is a system error. I double-checked it in a test environment and I was able to reproduce it on my side confirmed this error. I will contact the specialist department and I’ll get back to you once I have more information.

 

********

 

This was more than 2 weeks ago and I am still chasing on ticket for resolution.

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PinterestRenato
Pinterest Alum
Pinterest Alum

Hi @QilaStudio and @tigerlilyskincare and welcome to our community!

@QilaStudio, if the support team has told you this is an issue on the Pinterest side, then they will get back to you once they have an update. But you can also reply to them at any time asking if they have any news for you. Also, if you prefer, you can send me the ticket number here and I'll check it for you. 😉

@tigerlilyskincare, I'm not sure I fully understand the issue you described, so please feel free to provide more details, but you can file a ticket here. If you receive an automated message, please, reply to it asking to talk to an agent. 😊

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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