When do you visit our Help Center? As infrequently as possible, only when desperate. Why, too many canned, robotic responses and too hard to get a human's attention.
How could the Pinterest Help Center be better? More thoughtful answers, ONLY by humans, even if they are canned responses, with the ability to converse for follow-up.
On a scale of 1-10 (1 being easy, 10 being hard) when you go to the Help Center how easy is it to find what youâre looking for? 8 , I've never found an answer for any issue I've brought forth and it has always been tedious to get help or work arounds.
If challenging, is there something you think could make this experience better? YES, like I said, cut out the robotic responses, have a human see the question and respond appropriately, possibly a canned response, possibly pass up to another level, possibly refer the user to a different section, say if it is a request for features rather than a problem needing resolution. Lastly, let users know what other users are reporting, somehow.
Meanwhile, I'm still waiting a full week for anyone to take my issue seriously. Two identical canned responses of no value and a third suggesting, essentially that I did not know at all what I was doing.
I clearly stated up front that what worked on Monday, was not working on Tuesday. Clearly, I'm dealing with my own boards, not someone else's, so why tell me Organize only works on boards I own??
