cancel
Showing results for 
Search instead for 
Did you mean: 

Pins not showing in search results and saves reverted to zero

carabaker3
Just visiting

Since June 2020, my Pins no longer appear in search results, even when I type the exact detailed title of my Pin verbatim. Some of my images show, however they are in fact stolen Pins that have my image, title, and description, but lead to spam websites. My Pins, some that previously had hundreds of saves, have all reverted to zero saves. My analytics and traffic for my claimed website has flatlined.

I have opened a ticket severals times and explained my problems in detail with Pinterest help, even providing screenshots to demonstrate my problems. They do not read or answer my specific questions. They only give generic answers, and then close my tickets saying resolved when they are not.

Any help would be much appreciated.

Reply
0 Kudos
3 Replies
PinterestGabby
Community Manager
Community Manager

Hey @carabaker3, thanks for sharing your experience with the community. Can you drop your ticket # here so we can take a look at the interaction you've had with our team? Thanks! 

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



Reply
0 Kudos
Reply
Loading...
carabaker3
Just visiting

Hi @PinterestGabby, thank you for responding. The ticket numbers are #269635 and #267319 I've been passed to several different people, and now they say my issues have been passed to a product specialist. Thanks.

Reply
0 Kudos
Reply
Loading...
KCAEICtheblog
Just visiting

Interested to see if you get a resolution to this @carabaker3 

Reply
0 Kudos
Reply
Loading...