I've noticed my static pin stats are completely wrong for the past few days. They show like 14 impressions, 0 saves, zero clicks but I can see boards they've been saved to. Also, the stats for all of the pins that have gone out today aren't showing at all. They've just got that line that shows usually only on a fresh pin.
Any idea what's going on?
I have had the same issue for months now. Pin stats don't show until at least 24 hours after publishing (which is frustrating because I'm often getting notifications about re-pins during this time while stats say "--"). Once the stats do appear they will stay for about a day, then drop to like 12 impressions, 0 re-pins, and 0 clicks for a day or two, and then *usually* a few days later all of my good numbers come back. Very frustrating! I submitted a help request and I hope the issue gets resolved soon.
Hey Charlotte! I saw that you recently filed a ticket with our support team about this. Keep us posted on the outcome. 👍
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Update: It's fixed! Marco from customer support was so helpful. The specialist team did a few fixes, and all my stats are back to normal now 🙂
@neilkellyco I'm still seeing that weird one day drop stat after pins have been published, but to be honest I'm not worried about it.
If you're still seeing blank lines on your new pins though, I would open a new ticket with the business support team. They fixed it for me within 24 hours of dropping them a note 🙂