I received a message indicating the Credit Card in my Pinterest Business Account may have issue and may affect my ads.
I added a new Credit Card to my Pinterest Business Account with email - email@example.com
Immediately, my account was suspended, and all my ads were paused and no new clicks to my Shopify Store.
If it doesn't make sense, it probably wasn't intentional. There could have been some security protocol that was tripped when you updated your account. It could have been that your credit card update and the suspension were independent of each other. Before the community moderators can assist, you need to open a support ticket which they can track and/or expedite. If you have not already, go to Pinterest help, file your ticket and write here with their response.
Hey @baronyongenterprisellc! Thanks for sharing your experience with us in the community. I escalated this with our team and they made some changes to your account and it should be up and running again. Let me know if that's not the case so I can go back to our team to review. Thank you! 👍
@PinterestGabby @PinterestRyan @PinSupport Please help me resolve the issue.