My impression keep decreasing

[PietaStudio]

Hello,

I filed a support ticket but still have not gotten a response.

I'm trying to figure out why my impression number decreases dramatically.  My impression rate keep going up steadily and constantly until last month. I post almost daily and I got new followers almost on daily basis until now. However, my number keeps dropping every day. I sent ticket but still no response. I had lost more than 80k impressions by now.

@PinterestGabby any thoughts?

Pipit

[shelbyaynphotos]

Same came here to figure out what’s going on as well. My monthly viewers dropped like 200K overnight and I’m consistent in posting new content 

[StudioThreeD]

Same here. My impressions dropped to near zero at the beginning of the month. Now, they are slowly going up but not enough—my monthly views are still dropping. I did notice that some of my viral Pins started to go down at the same time. And they keep going down. These Pins were generating a big chunk of my impressions so that may have contributed to the drop. But so extreme?

[tiatrends]

I'm also experiencing the same issue.
Around november 18 - 21, my impressions just plummeted to the ground. 

[PietaStudio]

Does anyone know how long it takes for Pinterest to respond to a ticket? It's almost two weeks since I sent the ticket and no response, the same in here. It's so frustrating, I lost almost 100k impressions by now

[tiatrends]

That's strange. Usually they respond in a day or two for me. Maybe try opening another ticket, if possible. @PietaStudio 

[PietaStudio]

That's quick. I sent two tickets and I only got the bot reply like "thanks for reaching out" immediately but no response after that. And just in case I need to reply to that message, I replied to it too. I just submit another ticket, hopefully, it will get a response
Does your impression problem solve? @tiatrends 

[StudioThreeD]

I've submitted a few help tickets over the last couple of years. Sometimes I get a response in 3-4 weeks but it's usually canned or from a template and doesn't address my specific issue. I'm still trying though!

[TillytHarding]

is there any solution? I also experienced the same thing

[PinterestDavid]

Hi @TillytHarding and welcome to the PBC!

I’m sorry about the trouble you're experiencing with the Analytics in your account.

If you continue to experience the same issue, I recommend that you file a ticket with our support team, in order to better investigate the issue you're facing.

I wish there was more I could do here, but this is an account-specific feature and the team you'll handle your ticket is better suited to assist you with your issue.

You should receive a reply from them soon. We appreciate your patience and understanding in the meanwhile.

Keep us posted, we're here to help!