[MEGA TOPIC] Sudden decrease (around 70%) in Reach: Anyone else?

[orangewayfarer]

Hi @PinterestGabby I connected with Pinterest on 7th of July on the same issue. they came back and stated they have activated something at the back-end and stuff and suggested all good. yet, I get only 01 or 02 impression on new pins. I know my partner who uses Tailwind has not faced this issue. What is the problem and will there ever be a solution?

[theburntsunsetnovel]

@PinterestGabby Okay. I'm going to have track some pins and collect data again. I will resubmit once I have a new set of current data points. I'll take some screen shots over next couple of days so engineering can see the fluctuations.  Thanks for reaching out. 

[PinterestGabby]

Many thanks, @theburntsunsetnovel! Hope you saw my other note on this thread about the bug you reported, too. That's also been escalated to engineering for a fix. @orangewayfarer, can you send over your ticket # so we can check to see the status? You can find the # in your email. Thanks! 

[imfierceafter40]

Hi logan,

I have a bigger problem with my pin all losing impressions and clivks, in 2 hours , i dropped from 25K impressions to zero.

- this has been the case for over a week

- your team wrote me 3 times and never replied again

- your team said my account is not blocked or flagged as spam but everything that is happnieng now is pointing to that.

i really need to escalate this to you to speak to your engineering team.

i pay for premium photos and graphic services. all this effort and money is no pointless because your AI is hiding all my content

i hope you can write back. this is really urgent.

many thanks,

yazmin

[imfierceafter40]

Dear Pinterest Team,

This is serious. My pins get a morbid drop from 25K to ZERO since Aug 13.

I received an email form your team 3 times then they stopped replying.

For your immediate action:

- All my pins get almost no impressions, no clicks

- I only get clicks now tailwind tribes

- daily average saves was 250, now ZERO

- all events lead to the theory that pinterest AI has been hiding all my pins. your team keeps saying that this is not the case, but the evidence is so high.

I understand your explanation about seasonality, but as you've been told, this drastic dropped happened after 2 hours. this is not by any means a rational explanation about seasonality or change of preference.

Again, if I've ever done any spammy behaviour which i haven't, please just say so and I will review my strategy and tweak it according to your advice.

My account:  https://www.pinterest.ph/imfierceafter40/

Really hope to hear back in here because i stopped receiving emails from you now

[PinterestGabby]

Hi @thequotehouse, welcome to the community! Please check out our FAQ for more information and how to get in touch with support. I've tagged @tailwind for anything specific to Tailwind. Thanks and let us know if you have any questions in the meantime. 👍

Moderator edit note: if your account has been cleared by support (i.e. they responded to your ticket and reported there are no issues or flags on your account) there is no further technical resolution that will result in the return of your distribution. From this point, the resolution is purely tactical, dependent on your pins and pinning strategy. There are recent reports on this topic of tactical strategies that are producing positive returns. We encourage you to continue sharing those wins with each other. 

[Kontentsia]

Wow, the same date as me... Let's compare notes?

My pins usually get thousands of impressions in the first day, even the worst pin ever never gets under 1k impressions. Since the 12th/13th (depends on the timezone) it been <100 impressions.

My traffic (GA) vent down 40-50% so old pins are somewhat ok. I am convinced there is issue with the distribution of new pins. I can see pins in search and the following tab. You say the group boards are fine (I don't have any) so that won't be it either.

So is it home feed or related pins? Cause with the numbers now that seems like people seeing it in the following tab only - I asume the tab doesn't get visited much, or they accidently stumble into my profile/boards.

I'm impatiently waiting for the answer from support team (email), so for now I just wanted to let you know you're not alone. And that the date surprised me to be the same.

[typicallytopical]

@imfierceafter40 @Kontentsia  Hi both! Thought I'd drop in and shed some more light on this. Chances are, your domain has been accidentally flagged as spam by the weird 'faulty spam filter' issue Pinterest has at the moment.

I had it way back in April. I was seeing 5-10 impressions per pin at that time too. Took until early June for it to be fixed. It needs a manual fix from someone in Pinterest's specialist team.

Your best bet of a fix would be to email the Pinterest Business team through the 'contact us' page. Make sure to select 'measurement and analytics' and then hit the pin stats category.

Make sure to ask if your domain has been flagged as spam by mistake. It's happened to lots of us around here. Nothing you've done most likely.

There seems to be an issue with video pins not being approved at the moment too. Hoping that evens out at some point.

Hope that helps a little! 🙂

Let me know if you have any other questions!

Charlotte

[imfierceafter40]

Dear Charlotte,

How awesome that you are stepping up and telling us about your case!

Yes, I'm on e-mails with them. Pinterest has been writing but keeps telling that my account has no bug and is not flagged. However, all events are leading to this answers but they are in denial! 

I will now write them that the manual fix you suggested was needed! This is indeed so helpful! no one, not even the Tailwind team has suggested this!

Have a great weekend! I'll follow you form my account!

Best,

Yazmin

[typicallytopical]

@imfierceafter40 You're welcome! Just keep pushing with it. You'll get there eventually.

I think it took 45 emails from me in total (with many different support agents) for it to finally be fixed. I was also told at least 5 times in the beginning there was no block on my account. But, there's definitely a manual fix.

Thanks for following! I'll follow you back too. What is your Pinterest username? Is it the same as the one you're using here? 🙂

Charlotte