hi @seriousequestrian .
It seems there are quite a few of us in the same situation.
Luckily for me, it's only been happening since July 15th.
I've been back in forth with Pinterest help, they keep trying to convince me that it's a natural organic fluctuation, only when I showed them that it clearly couldn't be (as well as proof that I've been on Pinterest enough years to tell the difference), did they say they would look further into it.
I can't imagine why they continue to deny something that's very clear to everyone. Something is going on, whatever it is, and it's ruining quality Pinterest accounts.
There are only two reasons I can think of for this pointless denial: either they have no idea how to solve it and want to diffuse blame or they're so close to getting it fix they figure they might as well deny it because it will all be well soon and no one will think about it after that.
Either way, it's unacceptable that they keep pushing us to continue to produce quality content that they know very well no one will see until they sort this out.
If there is anyone who's been in this situation who's had their issue fix, can you let us know please?
So far, all I'm finding are people still stuck in this limbo.
Good luck to all of you and let us know how it goes.
@dianavantankeren @PinterestGabby Hi there I am certain Gabby will respond she has many people that she replies to but she does reply - please try not to worry I realize it is hard especially when you cannot control it but I do believe that they will be able to address the problem. Lisa😁
@theburntsunsetnovel -- Hey Chris, thanks for sharing your feedback and experience with support. I was able to locate the ticket you've referenced here and I'm checking in with our team on next steps. Appreciate your patience!
@PinterestGabbywould you please be so kind to escallate the ticket to the support team again? It appears that the ticket is still attached to the old email address since it was specifically requested by Joe that I write from the login email as this is the only way he can help me. I was already writing from the login email and haven't gotten any reply to the countless of issues with my account.
I have the exact same issue, with 2 of my sites going from getting 6k+ clicks a day from Pinterest to getting about 800 on a good day now (impressions drop from 6m to 1m so far and keep dropping). All of my pins also disappeared from search. I have contacted support multiple times over the last month and they confirmed that my accounts were marked as spam but that they have been whitelisted and "fixed" (this was about a month ago). However none of my pins re-appeard in search and traffic still keeps dropping daily (and I'm pinning 9 fresh pins every single day). The latest reply from support was:
"We cannot confirm the exact date of when the performance of your pins will rebound to their previous levels. Sorry about the inconvenience this might cause."
And they closed my ticket (#188578).
I've probably opened over 15 tickets this last month, and still no resolution. I honestly don't think anymore that we'll get our accounts back to where it was before being caught in the spam filter 😞
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