We've been experiencing a dramatic drop of our pins impressions. Our average daily impressions used to be about 500k-600k, now they're down to less than 20k. Also, our pins no longer appear in search results. We would like to know what's causing all this and how to fix it, thanks.
Hello! I'm having the same issues as stated above. After relentlessly contacting Pinterest support for over a week, I finally got someone to transfer me to a different department in which they said my account was caught in the spam filter and has been added to the safe list. They said my account would return to normal within several days, but it has been 9 days and I still do not see any of my pins in the search (I had many first place and top-ranking pins). My traffic has essentially gone to nothing and this is impacting my business HARD. It has definitely taken a toll on my sanity with blogging and Pinterest over the last 2 weeks. Could you help me with this?
Since yesterday, my Pinterest traffic has tanked 90+%. I used to get 1,000 visits/day from Pinterest and since yesterday, that's gone down to less than 100.
I submitted a ticket (#214581) but got the canned response of "normal ebbs and flows" and to focus more on "creating fresh pins".
I sent a detailed reply, but the system generated another ticket, and sent me an email stating that my "message didn't go through". This happens every time I send a reply.
So I'll just post it here, hoping Pinterest forum support can send me in the right direction, and see if others here have the same problem as me.
Let's go over your stated reasons for the drop in traffic:
@curling_diva you are not alone! There is another huge thread happening here will all the exact same issues and all the exact same canned responses with very little answers. My traffic has gone down by 90% as well (and still tanking) and zero pins show in search all very similar to you. I have lost sleep over this and very unhappy on how everything has been handled (and I do social media marketing for a living!)
I wish myself and others had answers. Apparently a Pinterest community manager said they are making notes of the issues they see here, but they can only pass it on, not fix. Sigh. Not even sure this is true these days.
Good luck with your requests and I hope that someone will eventually get help and can pass that onto the rest of us. Fingers crossed!
@PinterestGabby I've been dealing with pin analytic problems since May. When I filed a ticket back then, Logan from the help desk said my problem would be fixed by August. He assured me several times in various emails and then closed my ticket. I'm still dealing with the issue. My audience is 1/3 of what it was last year. Is there any way anyone can take some action on this? I've been patient and suffered through several condescending correspondences that are form letters talking about content and fresh pins, when all I do is post brand new original pins. I've already sent in videos, pictures, whatever.
I would like to know if Pinterest is going to fix this issue. I've been patient, waiting all summer while my sales have tanked because of this issue when I've been told by the help desk that they would fix this. My latest story pin has 28 impressions when I used to get as high as 19,000. I also see impressions that disappear overnight from pins and never return. I had a pin that was 19K one day and dropped to 8K then next. I sent you pictures of that previously.
Please just let me know if Pinterest has any intention of investigating this.
Hello, as always "same here". I've been trying to figure this out since my drop on 11th of August. I get errors writing in the master topic here, so if you don't mind I'll share my thoughts since writing about "the spammer theory" there.
I've been trying to test the theory that the spammers are pulling all my pins down. I picked a board and tried to clean up as much as I could - reporting pins and accounts for spam - that didn't seem to work, so I send a list of urls through support. In 2-3 days the accounts starting to disappear, so I guess the ticket worked. One of my newest pins in that board - posted after the main drop in traffic, appeared in search again for like a day and today I see only a spammer version of it from yet another spam account. This would be an endless fight and neeeds to be solved by Pinterest, or the spammers will take over everything...
Just a little overview about what I did so far...
• Picked one board of around 20 pins. 2 pins are newer - posted after the drop (no hastags).
• Reported all the spam pins in search, by the keywords the board aims for and by visual searching said pins. Reported all the accounts (30+) for spam and sent the list of URLs through support (for violation - spam account).
• Deleted all hastags from descriptions of the pins.
• Took me around 1 hour.
One of the new pins got into the search, then disappeared. Today the second one appeared but posted by yet another spam account - I didn't even have the chance to see if my little test worked. Unless I helped this spam account to rank instead of me... So it is not the hashtags, they can take any pin most likely by keywords, they seem to be posting batches of pins by certain topic at once.
So... Waiting for a fix from Pinterest seems to be my only option now, but at least I know what the issue might be, as the "not getting any answers" was driving me crazy... But it's been a month for me, months for others so I'm not hopeful anymore this will happen soon, if ever... 😞
The exact, exact same thing is happening on my account. Thank you for detailing the whole thing here. This has to do with spammers hijacking your pins. After being safelisted, I have begun creating new pins for all my old URLs and those are the only pins appearing in search.
I think Pinterest only shows one copy of each image in search so if the hijackers have found a way to use your image to have better ranking signals, Pinterest will show that version of the pin.
Spammers can lock your pins out of search by spamming your image. Often times you will find your images not linking anywhere or to Facebook, https://i.pinimg.com/.
I waited 4 months for support and you probably aren't going to have any luck. There are two things you can do to gain traffic.
1. Report all the spam that is ranking in search. If you can clear all the spam, your pins will rank again. The only problem? As soon as you take down the spam, new spam will be created in search. If you report a pin, it's almost like they retaliate and generate more spam. You will lose this battle. Yesterday I reported almost 200 pins that were ranking and today hundreds more have replaced them. I think I have reported over 1000 pins so far to no avail. More and more keeps coming.
2. Start over. If a spammer is using your images to generate spam, your old pins are done for. Create all new fresh images for your old URLs. Of course, spammers can do the same thing again until Pinterest fixes this.
The exact same thing is happening on my account. Thank you for detailing it. I think this has to do with spammers hijacking your images.
I think Pinterest only shows one image in search so if a spammer is using your image and is ranking, your pin won't be shown.
The problem with reporting these hijacked images is that once you report them, more spam appears in search. It's a never ending battle.
I actually posted a new thread under the product support section, and I woke up this morning to see that my post was incorporated into this master thread.
I had issues replying to Pinterest support, which is why I detailed my issues here.
I am still looking for my pins which were stolen by spammers and reporting the accounts.
What I do is I don't report the pin, but the actual accounts. I go to the board where the stolen pin was pinned to, and check it out. They're usually full of stolen pins (from other people as well) all linking to whatever the spammer wants to..
– boards filled with stolen pins linking to Amazon with affiliate links,
– rover.ebay.com (most likely an affiliate link as well)
– facebook.com (which redirects to a spammy website and generates a "leaving facebook" warning)
– some other spammywebsite.xyz etc.
Suggestion for Pinterest:
Your A.I. should be able to detect new accounts, with less than 100 followers, pinning different images but all linking to the same website (whether that's amazon affiliate links)
One spam account I found has over 1million views just pinning stolen pins and linking to Amazon with affiliate links.
I think spammers are taking advantage of the fact that Pinterest now prioritizes "fresh content", so they can just virtually reuse all our pins and just pin them from another URL.
Some of the spammer accounts I found:
These accounts hijacked my pins and other people's as well. They have less than 10 followers, 0 following, yet look at their monthly viewers! 😱
This one has an unbelievable 1.4M viewers!
This one has 0 followers, and 0 following. But has 100K+ monthly viewers just from pinning stolen pins!
I think spammers are taking advantage of your "fresh content" algorithm.
From a user standpoint, such accounts are obviously spam. But the Pinterest A.I is getting fooled.
Hope you can share this to the team, @PinterestGabby