cancel
Showing results for 
Search instead for 
Did you mean: 

I can´t edit the URL of one of my pins

basimaker
Just visiting
Labels (1)

Hi!

I have a problem with one of my Pins, I can't edit the URL.

When I try to edit on my ipad with the app I get this message: "You do not have permission to access this resource. You do not have permission to change this link”. (picture attached)

In the Firefox browser: the URL bar doesn't appear when I click on edit (video attached)

Over the course of 3 years I have edited the URL twice. I want to do it again but I can't.

Thank you

Reply
1 Kudo
4 Replies
PinterestGabby
Community Manager
Community Manager

Hey @basimaker, welcome to the PBC and sorry to hear you're running into this issue. I do not see a video/screenshot attached to your post, can you share again so we can take a look? Thanks! 

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



Reply
1 Kudo
Reply
Loading...
basimaker
Just visiting

pin sin permisos.jpg

Reply
0 Kudos
Reply
Loading...
basimaker
Just visiting
Reply
0 Kudos
Reply
Loading...
PinterestGabby
Community Manager
Community Manager

Thanks for sharing that screenshot, @basimaker. That's helpful! I took a look and can see that you recently filed a ticket with support about this as well. A member from our team responded on Wednesday with the following: 

 

"Kindly note that if you're trying to edit a rich pin. Then, you need to make changes in the rich pin meta tags added on the source code page of the website and validate the webpage again so that the pin can display the changes.

Here is an article displaying all information about rich pins.

I hope this helps. In case you're referring to any other issue, please write back to us with the screen recording of the process you're following and the error you're seeing on your end so that we can help accordingly."

 

If you need additional assistance or further troubleshooting, please respond directly to the email with support so they can continue to help. LMK if you have any questions in the meantime, and hope you have a great weekend!

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



Reply
0 Kudos
Reply
Loading...