cancel
Showing results for 
Search instead for 
Did you mean: 

How to know if your marked as spam?

knitwitmee
Just visiting

A few weeks ago, my account views started to go down drastically.. and now it appears I'm not getting any views to things I pin.. How do I know if this is because I was marked as spam or something.. its been so discouraging,  I kinda gave up.. but now I really want to find out why before I start creating new content. 

Reply
0 Kudos
10 Replies
simplepinmedia
Loves to help

Hi @knitwitmee 

I know these drops are so very discouraging! A lot of changes have happened on the Pinterest platform this year! Combine that with the crazy year 2020 has been, a lot of creators are feeling the effects! 

Don't give up. We just have some adjustments and adapting to do! 

First, I would contact the Pinterest help desk (click Resources --> Submit A Ticket above) and ask if your *business* account has been affected by the malfunctioning spam filter. If your account was suspended you wouldn't be able to see your account at all. So, if you're seeing it still then we can rule out a suspension 

After that, it will likely come down to following best practices and trying the new features Pinterest has released this year. You can find this info in the Pinterest Academy to start. 

I'm going to tag @PinterestGabby and @PinterestJanice in case they have any other suggestions for you. 

Good luck! 

-Tabby

-Simple Pin Media
simplepinmedia.com
Reply
0 Kudos
Reply
Loading...
knitwitmee
Just visiting

thank you.. but when I open a ticket I can't find the appropriate category.. 

 

Reply
0 Kudos
Reply
Loading...
abetterresume
Loves to help

Go to:

https://help.pinterest.com/en

Ask any question.

Scroll to the bottom of the answer and look for the red "Contact Us" button.

Once in the ticket area, you may have to clear the reason section by clicking on the x, then a menu will appear.

Under Features or Settings, select "search", "boards" or "Pins"

Under Creators or Creative Tools, select "Pinterest blocked my site"

Anyone of these choices will give you a chance to ask if there is an issue with your account.

 

Reply
0 Kudos
Reply
Loading...
jadeqinofashion
Just visiting

Thanks for having this question, I ask am confused about spam filter. I know there are many changes, so every times I create pins, I am really careful, however my account views also started to go down significantly. How would I improve and to know what I did incorrect to improve? 

Reply
0 Kudos
Reply
Loading...
PinterestGabby
Community Manager
Community Manager

Thank you for jumping in to help, @abetterresume and @simplepinmedia! ❤️@jadeqinofashion, please take a look at this post for more info regarding impressions and traffic. You can also file a ticket with our support team so they can deep dive into your account. 

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



Reply
0 Kudos
Reply
Loading...
jadeqinofashion
Just visiting

@PinterestGabby  Thank you so much for the suggestion, I contacted and the team replied me that my account mistakenly was marked as spam. They are going to fix it soon. 

If anyone has issues, please check with the support. 

Reply
1 Kudo
Reply
Loading...
PinterestGabby
Community Manager
Community Manager

Wonderful to hear, @jadeqinofashion! Happy we were able to help! Hope you have a great rest of your week. ❤️ 

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



Reply
1 Kudo
Reply
Loading...
knitwitmee
Just visiting

I filed a ticket and haven't heard anything back.. how long does it usually take

 

 

Reply
1 Kudo
Reply
Loading...
HeyMareike
Just visiting

I have also filed a ticket on the same issue several days ago. 
My views have gone down by 90 % without me changing anything. 
It's really frustrating 😞 

Reply
0 Kudos
Reply
Loading...