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How to add a video pin

YvonneSewingWorld
New member

Hello, 

I have a problem with adding a video pin. I can add only jpg files. When I am trying to add a mp4 file I get a message "your upload failed because it's the wrong format"

I don't know what to do. Maybe I should change something in settings?  

Yvonne 

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PinterestJanice
Community Manager
Community Manager

Hi @YvonneSewingWorld .mp4 is a supported file type according to the Story Pins product specs. Is it possible the encoding or file size is the issue? 

Anyone else using story pins that have had and resolved this issue? What works best for you? Tagging in @AmericanoCrystals @jfishkind @theburntsunsetnovel and @patternprin0022 who I've seen use story pins successfully. 

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theburntsunsetnovel
Loves to help

I've never added a video to a story pin, so I just tried it. I used Photoshop to make the mp4. I loaded up four mp4 into a story and was able to post it. There seems to be a 2 second minimum and a 20 second maximum but other than that I couldn't find an issue with the files I used.

https://www.pinterest.com/pin/686587905682696950/ 

I also combined jpeg and mp4 into this story to see if mixing files was a problem.

https://www.pinterest.com/pin/686587905682697540/ 

Both stories seemed to work fine.

Sorry for your trouble. 

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