I have a problem with adding a video pin. I can add only jpg files. When I am trying to add a mp4 file I get a message "your upload failed because it's the wrong format"
I don't know what to do. Maybe I should change something in settings?
Anyone else using story pins that have had and resolved this issue? What works best for you? Tagging in @AmericanoCrystals @jfishkind @theburntsunsetnovel and @patternprin0022 who I've seen use story pins successfully.
I've never added a video to a story pin, so I just tried it. I used Photoshop to make the mp4. I loaded up four mp4 into a story and was able to post it. There seems to be a 2 second minimum and a 20 second maximum but other than that I couldn't find an issue with the files I used.
I also combined jpeg and mp4 into this story to see if mixing files was a problem.
Both stories seemed to work fine.
Sorry for your trouble.