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Help needed to correct catalog issues

stardustcentral
Just visiting

Hello,

I have tried to connect a catalog but was disapproved for the second time with the same issues even after making the below changes to my site. I am not sure how to correct these. Could someone point me in the right direction?

The issues flagged are:

  1. Merchant's information is incomplete or unoriginal.
  2. Merchant's website uses generic product descriptions across several product pages.

To correct them I did the following:

1. I added email support and live chat support since I only had a contact form. On top of this, all my copy is original including in my ‘About’ section. Also, my website and Pinterest account have the same name, so I'm not sure what I need to update next?

2. I created unique descriptions for each individual product on my site and updated this in the data source. So I’m also wondering what I’m doing wrong here.

Any help is welcome

Thanks in advance!

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PinterestSusana
Moderator
Moderator

Hi @stardustcentral, welcome to the PBC and sorry for the delay!

I would recommend appealing for your catalog by writing on the box below the disapproval reasons. Be specific with the changes you've done and the team will analyze your catalog again.

Let us know if it worked out for you.

 

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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PinterestSusana
Moderator
Moderator

Hi @stardustcentral, welcome to the PBC and sorry for the delay!

I would recommend appealing for your catalog by writing on the box below the disapproval reasons. Be specific with the changes you've done and the team will analyze your catalog again.

Let us know if it worked out for you.

 

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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stardustcentral
Just visiting

Hi @PinterestSusana, thanks a lot for your reply. I did just that and was finally approved!

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spellswiccanstore
Just visiting

Hello @stardustcentral ! I am having the same issue. Did you waited some time for the feed to update to request the revision as suggested by @PinterestSusana ? I did many changes yesterday and the same night requested the revision but has been denied again. Not sure if I need to update and wait some time to give time to refresh so they can see the changes. Any advice will be appreciated. 

 

thanks, 

 

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stardustcentral
Just visiting

Hello @spellswiccanstore 

I updated the errors mentioned in my initial post, but there were still issues with my feed. Once everything was error-free, I re-submitted, and that was a few weeks later.

Maybe you need to wait a couple of days? But make sure you do re-submit if/when all errors are fixed.

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spellswiccanstore
Just visiting

Thank you for your advice! I will wait for more to be sure all is corrected lol. 

Have a wonderful weekend!

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PinterestSusana
Moderator
Moderator

Hi @stardustcentral. I'm happy to know that it worked out for you! 😃

@spellswiccanstore Let us know if it worked for you too!

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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