I have been trying to verify my Shopify store domain with Pinterest for months, but no luck. I have followed all of their instructions with adding the meta tag in the theme.liquid file code, but I have yet to receive an email confirmation. I have been trying to do this multiple times and I'm getting frustrated. I even emailed a support claim and they failed to help me.
If someone could give me some insight as to what is going on, that would be much appreciated. I want to solve this asap!
@shopkavips Hi 👋 I read your post and I am tagging @PinterestBrad he might be able to assist you with verifying your domain and if not at least be able to point you in the right direction or group. I hope this helps you!
Glad you made it to the PBC! Lisa😁
@realsouthamerica - as always, thanks for the add!
@shopkavips - The Shopify App should automatically claim your domain within your Pinterest account when you connect the app. If you connected the Shopify App to your Pinterest account and still don't see the domain as 'claimed', then I would try to disconnect the app within your Shopify account and reconnecting again. If you still have issues, 100% submit a ticket and the team will follow-up directly.
I would also say, that if you connected the app and see 'healthy' for Tag & Feed here because you're attempting to join the VMP Program, then I would recommend that you submit your account for review (it probably wouldn't hurt to disconnect/reconnect the app 1 time to see if it resolves the claimed domain issue).
I appreciate the help but nothing has worked, so no. Pinterest Customer Support is being difficult as well. I'm making a new post with more information. Thanks