Having Issues Claiming Shopify Domain

[shopkavips]

I have been trying to verify my Shopify store domain with Pinterest for months, but no luck. I have followed all of their instructions with adding the meta tag in the theme.liquid file code, but I have yet to receive an email confirmation. I have been trying to do this multiple times and I'm getting frustrated. I even emailed a support claim and they failed to help me. 

If someone could give me some insight as to what is going on, that would be much appreciated. I want to solve this asap!

[realsouthamerica]

@shopkavips Hi 👋 I read your post and I am tagging @PinterestBrad he might be able to assist you with verifying your domain and if not at least be able to point you in the right direction or group. I hope this helps you!

Glad you made it to the PBC! Lisa😁

[shopkavips]

@realsouthamerica Thank you Lisa! I appreciate your help. Hopefully we can get to the bottom of this

[PinterestBrad]

@realsouthamerica - as always, thanks for the add!

@shopkavips - The Shopify App should automatically claim your domain within your Pinterest account when you connect the app. If you connected the Shopify App to your Pinterest account and still don't see the domain as 'claimed', then I would try to disconnect the app within your Shopify account and reconnecting again. If you still have issues, 100% submit a ticket and the team will follow-up directly.

I would also say, that if you connected the app and see 'healthy' for Tag & Feed here because you're attempting to join the VMP Program, then I would recommend that you submit your account for review (it probably wouldn't hurt to disconnect/reconnect the app 1 time to see if it resolves the claimed domain issue).

[realsouthamerica]

@PinterestBrad Hi - glad you could give some good info! Thank You Lisa😁

[PinterestGabby]

Heya @shopkavips! Just checking to see if you had your question answered here. 🙂 

[shopkavips]

I appreciate the help but nothing has worked, so no. Pinterest Customer Support is being difficult as well. I'm making a new post with more information. Thanks

[PinterestGabby]

Hey @shopkavips, can you send us the ticket # so we can take a look and escalate with our internal teams? Thanks! 

[shopkavips]

Hey Gabby,

Here are the two ticket numbers I have received. 

219738 and 217814

[PinterestGabby]

Thanks for sharing those ticket #s, @shopkavips, and apologies for the delay in response. I've escalated this with our support team and we're looking into it. Stay tuned.