Hello. I would like to run an ad on a pin, but it needs editing. I can not edit the pin and receive this message instead, after trying to edit:
Sorry there was an error editing your pin
I left off some hashtags from a couple of pins and is now trying to add them. I make the edit, but when I click on save I get a message that says "Sorry an error occurred whist editing your pin". What is the cause and how to fix it.
Hey @jacquelingrant! Thanks for flagging this in the community. I merged your post here since there are a few other folks reporting. After trying the troubleshooting steps shared in this thread and the error is still happening, please let us know. Thanks!
I'm relatively new to PInterest. I had no problems with editing pins. But for the last week I have not been able to edit my pins. I tried all of the above suggestions @PinterestGabby but I still am having the error message. Any other suggestions?
Hi there @muslimhomeschoolersunite -- thanks for sharing a screenshot of the error and the Pin you were editing. Super helpful! We can start with some basic troubleshooting tips that might help.
If you're not sure how to enable or clear cookies, you can learn how here.
After trying the above and the error is still happening, please file at ticket with our support team and include information like the link of the Pin, error message, etc. so they can gather gather all the necessary info and escalate to engineering if need be.
We have the same issue. We cannot edit pins, and haven't been able to do so since Friday.
We filed two support tickets (one Saturday; one Monday), and received a reply, just now.
It said: "The Pinterest Business Community can also help you get ideas, support, and stay inspired by others using Pinterest to grow their business."
The word 'also' suggests there was an earlier, more in-depth reply, but there wasn't one.
We already tried all the tips you suggested.
@muslimhomeschoolersunite @todayshomeowner @PinterestGabby Hi there I'm taking a leap here but if you have already uploaded the pin that your trying to promote try removing the pin make the necessary changes to the pin or edit it then add the pin again to the board of your choosing reload the page to make sure the pin has been added with no issues and then hover over the pin and when you see the promote pin click - I am adding this reply based on your comment and I hope I read it properly. I have added a short video to show you what I am talking about. I really hopes this helps - Lisa😁
Thanks for sharing your tip. However, in hindsight, I believe more information should be added: We can't edit pins that are added via the 'Pin It!' Chrome extension. (The official Pinterest web browser extension.)