Cannot add data source

CreArtation
New member

My catalogue was previously not approved and I had links on pins to Redbubble where I also had products.  I have now completly changed my web site this year and removed all Redbubble items from it. I only have the products I make inhouse and sell. Having previously removed the original data source feed from my web site I now find that I can not add a new one. The link is greyed out and it does not work.

I have tried using the appeal button for a review saying that I cannot add a data source for them to check. Al I get back (is it a robot?) is that the URL is not working .... umm there is not one as I do not have a new data feed.  My website creatation.co.uk is a claimed account.

Thanks

Colleen

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1 Reply
PinterestSusana
Moderator
Moderator

Hi @CreArtation and welcome to the PBC!

The best way for you to proceed is to file a ticket with our team -- this link goes directly to the team equipped to resolve account-specific issues like these. Please continue working with that team on this as they partner closely with engineering who has the ability to diagnose any issues with Pinterest accounts. I wish there was more I could do here but the teams who work on your ticket are closer to the work being done to resolve your concern.

 

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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