I have been trying to get my merchant catalog approved and keep getting rejected, with the message that it violates merchant guidelines because my website does not have a shipping policy. Which it does. It is there with a link for all to see, On the product page there is a hyperlink to shipping. I have read the guidelines up and down and still don't know where I'm going wrong. Any suggestions?
Hi @kellylamoree, welcome to the Business Community and thanks for flagging. When you received a rejection email for the shipping policy, there's a section that allows for you to file an appeal. Did you submit one? If you haven't, there's two ways you can submit an appeal.
Let us know if you have any questions and thanks again for coming to the community! Hope to see you around. 🙂
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