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Issue with catalogue ads

GetStamped
New member

Hi there,

I seem to be encountering a glitch with pinterest ad accounts or possibly with catalogues. As far as I can tell everything is set up fine. But if I click create ad and choose catalogue it says


"Upload your products
Catalogues is a feed ingestion tool designed for businesses who sell products on their websites. It automatically creates Product Pins to be promoted as shopping ads."

I then click "view Catalogues" and it points to the url "https://www.pinterest.co.uk/product-catalogs/?advertiserId=############" (with my advertiser id) this then results in the error

"This site can’t be reached
The web page at https://www.pinterest.co.uk/product-catalogs/?advertiserId=############ might be temporarily down or it may have moved permanently to a new web address."

If I then remove everything from the ? onwards in the url it loads my product catalogues fine but I can't see how to progress with the catalogue ad and so i am stuck in an endless loop.

My product catalogue is generated by woocommerce and everything appears to be working fine as far as I can tell.

Any help would be much appreciated

Many thanks,
Henry

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1 Reply
thehalcyonhive
Pinterest Pioneer
Pinterest Pioneer

Hi @GetStamped

Are you creating this ad via the Ads Manager? Could you share some screenshots of the steps you are taking? I'm happy to help you troubleshoot this!


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