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Most Commonly Asked Questions: Shopping

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Most Commonly Asked Questions: Shopping



What is a data source?

A data source (also known as a product catalog, product feed or data feed) is a file with a list of your products and their corresponding attributes structured in a specific way. This file is processed daily to dynamically create Pins from your products. Read more about how a data source works and maintaining a data source in this Help Center article under Data Source Overview


How should I add my data source?

Please follow the step by step instructions listed in this Help Center article.


What should my feed look like? 

Please see samples in the Help Center under Catalogs data source format requirements. There are three supported formats. 


Google Drive and Google docs are not supported. Where can I host my feed? 

We understand that this is a pertinent question. We are evaluating opportunities on how to improve this, however, we cannot support Google Drive and Google docs to host your feed. Please see the Prepare your data source Help Center section for more information.


I uploaded my feed, but it says that the required fields are missing, but I see them there. What's wrong? 

The required fields listed in our Help Center under Required fields must be 100% identical. Make sure to check that all letters are lowercase, underscores should be where they are and there are no extra spaces in your column headers. 


My feed says 'Under Review' or 'Rejected'. How can I appeal for my catalog?

You can do this by following instructions listed in our Help Center under Appeal unapproved data sources


My feed is now Completed, but what does the error message mean?

We have a handy table in our Help Center under section Troubleshoot data source error messages where you can find the error code along with the message, type and next steps on how to fix it. 


What does technical difficulty error mean?

This needs additional investigation by our team. Please file a ticket if you haven’t already done so. 


How do I create Product Groups? 

Please see our Help Center article that walks you through how to create product groups.


Why are the filters from the Product Groups greyed out in the UI?

Make sure you create product groups using filters that will always be in your data source. For example, if you create a product group using the brand filter, make sure the brand field of your data source is in use. If the filters you apply to a product group are not sent in the data source, that product group will have a product count of zero. View this Help Center article for more information


I've seen tutorials on creating downloadable links to data sources that 'live' in google docs. Is this an effective workaround?  Thank you, Frieda 

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Last update:
‎10-15-2021 03:39 PM
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