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How to post a topic or respond to a thread

100% helpful (4/4)

How to post a topic or respond to a thread

 

To post a question in the community, navigate to the forum where you want to post your question and then click the “Create a conversation” button.

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Subject: This is where you'll create a title for your new topic. Using a title that reflects the information you are looking for is important to receive timely and accurate responses. i.e. “How do I update my payment settings?”

Select Location: You'll want to choose the board that most closely aligns with your topic. For example; if you want to share something you learned recently that gave you a boost in traffic to your site, head over to the Lounge and jump in the Creator chat. 

Select a label: Labels are used in the community to help categorize posts from different authors. Once you’ve selected a board, you’ll be able to choose an appropriate label that corresponds with your topic. You can also add your own label if you feel it better reflects your post.  

Note: You must select or add a label in order to post.

The message editor allows you to format your post with standard text editor tools. You can also preview your post by selecting the ‘Preview’ button to get a sneak peek of how your post will look when it’s live.

If you’d like to add a screenshot to your post, you can simply drag and drop or browse for a file on your computer.  

If everything looks good, go ahead and hit ‘Post’.

To participate effectively and for community members to be able to assist you, it’s always good practice to include any of the following in your post:

  • Screenshots of error messages
  • Steps you’ve taken to troubleshoot or reproduce the issue

Need to make an edit to your post? Select the three dots on the right-hand side of the post and hover to ‘Edit Message’ where you can make any necessary changes.

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Revision #:
4 of 4
Last update:
‎05-07-2020 10:17 AM
Updated by:
 
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