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Why is Pinterest charging me?

emilynsmith5
New member
Labels (5)

help. pinterest charged me and idk why or what I did. how do I get it to not do it again?

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1 Solution

Accepted Solutions
PinterestIvania
Moderator
Moderator

Hi @emilynsmith5 and welcome to the PBC!

This can happen because you may be running an ad campaign.

In order to stop the ad campaign from spending, you can follow these steps:

1. Log into your Pinterest business account
2. Click Ads at the top of the screen, then click Reporting
3. Click into the campaign, ad group or ad you want to edit
4. Toggle the Off/On switch to Off

I hope this helps. Give us a shout if you have any other questions!

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11 Replies
PinterestIvania
Moderator
Moderator

Hi @emilynsmith5 and welcome to the PBC!

This can happen because you may be running an ad campaign.

In order to stop the ad campaign from spending, you can follow these steps:

1. Log into your Pinterest business account
2. Click Ads at the top of the screen, then click Reporting
3. Click into the campaign, ad group or ad you want to edit
4. Toggle the Off/On switch to Off

I hope this helps. Give us a shout if you have any other questions!

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dody7772
New member

Thank you! This fixed it for me😁.

1 Kudo
annazon_home
New member

The same thing is happening to me what do I do

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PinterestIvania
Moderator
Moderator

Hi @annazon_home, welcome to the Community and thanks for reaching out to us!

Have you tried the steps we wrote above? I think you'll find them useful!

Please let me know if you need help with anything else!

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lolabanks_7
New member

hello I too got charged for something I did not authorize. I followed the steps you suggested with the person before and once I clicked on reporting and went to see what campaigns or ads I was charged for it keeps saying no data but I was charged twice. I will be deleting my account after figuring out why this happened. also is there also a way I can receive my money back for those charges. 

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PinterestSusana
Moderator
Moderator

Hi @lolabanks_7 and welcome to the PBC!

Thank you for bringing this to our attention in the community, we’re happy to help point you in the right direction here. We recommend filing a ticket so our support team can look into your account and investigate. Please let us know if there’s anything else I can help with, thank you!

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ctef16
Just visiting

Thank you 

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OctaviaMonease
New member

Hello, I was unaware that it was charging me, and charged me 128$ that I can’t afford. Is there any way I can get it back. I didn’t authorize that charge and I have tried to stop the ads but isn’t. I checked and it said I had zero campaigns running and then it charged me 128$!

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PinterestIvania
Moderator
Moderator

Hi @OctaviaMonease, and welcome to the PBC! I completely understand your frustration.

The best way for you to proceed is by filing a ticket with our support team at this link, they will be able to diagnose and help resolve your situation.

I hope you are able to solve it, let us know if you have any questions in the meantime!

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