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Unable to create Conversions Campaign

Galsora_Store
Just visiting

Hi,

When I try to create conversions campaign I got this message: "It looks as though we haven’t seen any Add to Basket, Checkout, Sign up or Lead events from your conversion data." And then a button with "set up conversion data".

I tested the Pinterest Tag and it is working. Also I triggered add to cart in my store 3 days back (72 hours) and still I can't create conversions campaign. Can you please help me to solve this issue.

Thanks 

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1 Solution

Accepted Solutions
PinterestIvania
Moderator
Moderator

Hi @Galsora_Store, and welcome to the Community!

I have checked your website and, although the base code is present, I tested your add to cart event and it isn't working as expected.
Please review your Pinterest tag implementation and make sure that the events are placed correctly. You can use this Help Center article to do so. You can also use the Pinterest Tag Helper to check if the events are working.

Regarding creating a conversion campaign, you’ll need to be tracking on your website at least one of the events shown to you on the pop-up (Add to Cart, Checkout, Signup or Lead). Bear in mind that after the event is fired for the first time, you'll need to wait 48 hours for the Conversion Campaign to be available to you.

You can learn more about Conversion campaigns from our Help Center article.

Let me know if there’s something else I can help you with! 

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6 Replies
PinterestIvania
Moderator
Moderator

Hi @Galsora_Store, and welcome to the Community!

I have checked your website and, although the base code is present, I tested your add to cart event and it isn't working as expected.
Please review your Pinterest tag implementation and make sure that the events are placed correctly. You can use this Help Center article to do so. You can also use the Pinterest Tag Helper to check if the events are working.

Regarding creating a conversion campaign, you’ll need to be tracking on your website at least one of the events shown to you on the pop-up (Add to Cart, Checkout, Signup or Lead). Bear in mind that after the event is fired for the first time, you'll need to wait 48 hours for the Conversion Campaign to be available to you.

You can learn more about Conversion campaigns from our Help Center article.

Let me know if there’s something else I can help you with! 

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Galsora_Store
Just visiting

Hi,

Thanks for the reply.

I went through the proposed steps. However the provided scripts are examples which contain static values. The document ask to change these values to dynamic, which I don't know how to do.

It will be great if you can provide a script which is ready for copy and paste.

BTW, my store is using Shopify, I searched for a solution and found this page. I tried the proposed procedure but it seems not working too.

https://help.pinterest.com/en/business/article/link-your-shopify-and-pinterest-accounts

Looking for help.

Regards

 

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Galsora_Store
Just visiting

Update.

I asked chat GPT to change the fixed values with dynamic variables for the checkout script. Below is the script I got. But it seems not working as well (I included my TAG ID when copy it to the template page). Can you check it.

<script>
pintrk('track', 'checkout', {
value: {{value}},
order_quantity: {{orderQuantity}},
currency: '{{currency}}',
event_id: '{{eventId}}',
product_ids: ['{{productId1}}', '{{productId2}}'] }
);
</script>
<noscript>
<img height="1" width="1" style="display:none;" alt="" src="https://ct.pinterest.com/v3/?tid=YOUR_TAG_ID&event=checkout&ed[value]={{value}}&ed[order_quantity]={..." />
</noscript>

 

Regards  

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PinterestIvania
Moderator
Moderator

Hi there @Galsora_Store!

A dynamic value is unique to each website host. If you are unsure what the dynamic value for this data is, I would recommend reaching out to your website host to give you this information.

Since you are using Shopify, you can use the Shopify+Pinterest app, that will automatically implement the Pinterest tag on your website (and also connect a catalog).

Let us know if we can help you further!

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Galsora_Store
Just visiting

Hi,

The issue was solved. Thanks for your support. I will check later if the events are working as expected.

I have another question, I created a conversion campaign about 3 hours back, the ads were approved and the campaign is active however the campaign didn't spend any money so far, is this normal?

Regards

 

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PinterestIvania
Moderator
Moderator

Hi @Galsora_Store! I'm glad to know the issue has been solved.

Regarding your question, when you’re checking your ads, make sure that you’re using the correct filters, especially the one for dates, and that you’re seeing real-time spend.

Also check that your ads are not paused or rejected.

If you need help with anything else just let me know!

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