The community team wants to hear from you!
Make your voice heard and share your feedback on the Pinterest Business Community experience.

Need Help Setting Up Your Ad Campaign for Conversion Tracking

New member
Labels (3)

Hello! I am new to this platform and trying to set up an advertising campaign. My aim is to track conversions, but I keep encountering an issue. Every time I click the "conversion" button on the campaign creation page, a pop-up appears saying "We haven't seen any Add to Basket, Checkout, Sign up or Lead events from your conversion data." Then, I am prompted to click on the "set up conversion data" button. However, when I do so, nothing happens, and the page just refreshes. Sometimes, I am shown another pop-up asking if I want to keep the campaign or start a new one, but whatever I click, it also refreshes. I have already verified that all the events on my website are working correctly with the Pinterest Tag Helper. What can I do to resolve this issue? I am eager to use conversion data for my campaign.

0 Kudos
1 Reply

Hi @hisdesireunlocked, welcome to the PBC! 🙂 

Bear in mind that after the event is fired for the first time, you'll need to wait 48 hours for the Conversion Campaign to be available to you.

ou can learn more from our Help Center article, and if you have any questions in the meantime, let me know. 


0 Kudos