Deleted product pins by accident, what do I do now?

[planetwatchstraps]

I stumbled across my /_products/ board by accident. I still can't find documentation about this anywhere on the internet so I have no idea how anyone is suppose to know it exists.

Anyway, I started moving some of these pins into boards - I'm assuming this is what you're suppose to do 🤷

During this process I accidentally deleted some of the pins, apparently you can't recover deleted pins so what do I do now?

These pins were created by the Shopify/Pinterest sales channel integration app, is there any way to get them re-created? I was hoping that as the data source is polled every 24hrs they would be re-created but unfortunately that didn't happen.

All help is appreciated. I'm really struggling with Pinterest and cannot make sense of all the different pins/boards/sections etc...

[PinterestIvania]

Hi @planetwatchstraps, thanks for reaching out about this!

The Products board is a protected, auto-generated and hidden from public visibility. This is how Pinterest publishes all the merchant’s products.

If Pins from the /_products/ board are deleted, they should be created again in the next ingestion of the Catalog. 

If that was not the case, please file a ticket with our support team here, they will diagnose and help resolve your situation.

I hope you are able to solve it. Let us know if you have any questions in the meantime!

[planetwatchstraps]

@PinterestIvania Thanks for the response. I'll file a ticket as the deleted product pins were not created again after the latest ingestion of the Catalog.

Could you clarify if moving the pins from the /_products/ to my public facing boards is the correct thing to do?

When I hover over the pins they show a button labelled Promote, this is a paid promotion that I don't currently want to do. Clicking on organise, selecting some pins and then choosing to move them to a board is the only way I could see to make them appear on my public boards / profile. Is this correct or is there something else I should be doing?

[PinterestIvania]

Hi @planetwatchstraps!

We don't recommend moving Pins from the Product boards. As part of our effort to create a shopping experience more in line with how Pinners shop, we’ve decided to remove the shop tab from business profiles.

To help you reach and convert shoppers, we will continue improving upon and creating solutions for Pinners throughout the Pinterest app such as visual search technology and shoppable video. If you’d like to feature product Pins on your business profile, we recommend that you:

1. Tag products on Pins you have created
2. Create a board with product Pins. Pinners can navigate to the saved tab on your business profile and explore these Pins

Feel free to contact us if you have any further questions!

[planetwatchstraps]

Apologies, but could you explain in more detail?

Tag products on Pins you have created

Does this mean click on the shopping bag in the top left corner of the pin and add products?

Create a board with product Pins. Pinners can navigate to the saved tab on your business profile and explore these Pins

How can I create a board with product pins if you're advice is not to move the product pins from the product board /_products/.

Also, how do I create a saved tab on my profile. All I can see is pins or boards.

[PinterestIvania]

Hi @planetwatchstraps!

Yes, by doing that you can tag products on your Pins. If you want to learn more about this, I would recommend checking out our Help Center article linked here.

Regarding the board, you can do that by saving the Pins from the Product board to a new board that you create, without deleting the Pin from the Product boards, this way you would be creating a copy of it to your profile.  

You already have a saved tab on your profile, you can find it here:

Let me know if there’s something else I can help you with!

[planetwatchstraps]

How do I save Pins from the Product board? When I hover over pin there is a button that says Promote but no button that says Save.

[PinterestIvania]

Hi @planetwatchstraps!

In order to save the Pin, you'll need to click on the Pin first and then you'll be able to see the save button.

Give us a shout if you have any questions!

[planetwatchstraps]

Ah, ok I see.

To confirm, this won't move the product out of the product board? I'm just checking as from what I can see there would be no way to move it back.

[PinterestIvania]

Hi @planetwatchstraps!

That's correct, the Pin will also stay on the Product board.

Feel free to reach out if you have any other questions!