I gave up on Pinterest about a year ago because I was provided a rep whom walked me through and set up an ad for my business and then after I had spent $180 and did not see any growth whatsoever she transferred me to another rep because she changed positions. Then the new rep that was given to me told me that he didn't recommend the ad the previous rep had me running and he turned the ad off while we were on a conference call. When our next meeting was set to begin to discuss running another ad he recommended ... I was contacted AGAIN by another NEW rep! 😞 I decided to part ways and started using alternative platforms. I then saw a few emails come through about how Pinterest was making some big changes and decided to explore it again after about a year from my experience. (Hoping it was a fluke) .... I had a new rep reach out to me after I submitted an inquiry for help in the community & thought things were on the right track....
All of a sudden now... I have sent several follow ups to my rep on our next steps and she has ghosted me. Its been almost three weeks and I have sent SEVERAL emails and NO REPONSE! I am so extremally frustrated. I am about to forget Pinterest for my business all together. It's such a shame because I really do love the platform and think it could do great things for me.. but to be treated this way is unacceptable. I can't imagine treating one of my customers this way and expecting business from them. If anyone reading this has any pointers I would be so grateful and possibly be willing to try it out... but This UNFORTUNATELY has been my experience 😞 I can't imagine I am the only one in this boat since this has been several experiences for me over a year apart..
Hi @lisamarieboutique, Thank you for bringing this to our attention. I’m sorry to hear about your experience and we appreciate you sharing your concerns in the PBC.
I’ve escalated this internally to our team to make sure you get a response from one of our reps. Someone from our sales team will be sending you an email so you should be hearing from them soon. Our team is working hard to manage inbound support requests and address your individual tickets and concerns as quickly as possible.
Thank you so much for your patience and understanding and please let me know if there’s anything else I can help with.