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Conversion Source Help

ashpm8240
New member
Labels (4)

Hello guys! My names is Ash I am very new to Pinterest, but I reaching out to anyone who can offer me help and guidance in conversion source issue I'm having difficulty resolving as a rookie its frustrating. Thank you. 

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16 Replies
PinterestSusana
Moderator
Moderator

Hi all! 

For now, as we're looking into this issue, you'll just need to await for further updates about its resolution. I'll let you know as soon as more information is available.

You can make sure that this error applies to you by checking if your Pinterest Tag has had the following activity for the last 30 days:

  • At least one page visit event
  • At least one add to cart event
  • At least one checkout event
  • Checkout events have currency

If not, you may not be experiencing this issue and need to update your Pinterest Tag as per VMP requirements.

I hope this clarifies. Let me know if I can help you further!

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PinterestSusana
Moderator
Moderator

Hi all! Thank you for the time you've waited!!

The Conversion Source error has been solved by our engineering team. If you're still getting the error message, please make sure that you're meeting all of the Pinterest Tag VMP requirements I stated above. Thank you for your patience and let me know if I can help you further!

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anikasdiylife
Just visiting

@PinterestSusana - Have you found out anything about my issue? Is there anything I need to do? I don't want to lose access to my verified merchant status. Thanks, Anika

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PinterestSusana
Moderator
Moderator

Hi @anikasdiylife! This issue should be solved for you as well if you're already meeting the VMP requirements. Please check your Business Hub to confirm if this issue still persists for you!

Let me know if you need anything else!

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zeropoint7studio
New member

@PinterestSusana 

Hi there! I'm also getting an error that states: "Your conversion source must be fixed to continue. Changes to the source may take up to 24 hours to show an updated conversion health status."

Once I click the error, it takes me to "Event history" tab where it shows PageVisit, ViewCategory, Init, and Unknown.

I am not sure how to proceed to resolve said error. Also, prior to this error showing up, the products from my webpage were showing up on my Pinterest but now they no longer show up.

Thank you for taking the time to look into it and provide the remedy for this error.

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PinterestSusana
Moderator
Moderator

Hi @zeropoint7studio  and welcome to the PBC!

To be included in the VMP, please make sure your conversion data has sent the following in the last 30 days:

  • At least one page visit event
  • At least one add to cart event
  • At least one checkout event
  • Checkout events have currency

I hope this clarifies. Let me know if I can help you further!

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fnmcreations
New member

I have also received the same email and have been trying to figure out how to fix this.  My time is running out though and I still have no idea how to resolve it.  From what I can see, there is no direct code for either problem.  Can I please get some help so I don't lose my status?  I received my email on Oct. 10 and was given 30 days!

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