Hello guys! My names is Ash I am very new to Pinterest, but I reaching out to anyone who can offer me help and guidance in conversion source issue I'm having difficulty resolving as a rookie its frustrating. Thank you.
Hi there @ashpm8240, thank you for your question! I’d love to help out with this.
Do you mind providing a bit more information and context so I can better assist you? Any details or screenshots will help.
Thank you, looking forward to hearing from you!
It seems like your conversion source needs to be updated in order to meet our requirements. Please visit here for more details and ensure that your conversion source sends the following in the last 30 days:
1. At least one page visit event
2. At least one add to cart event
3. At least one checkout event
4. Checkout events have currency
A full list of criteria merchants must meet to be eligible for the VMP program can be found in this Help Center article.
Let me know if there’s something else I can help you with!
I received an email that there is a problem with my conversion source. I have no idea what this means or what I need to fix. I currently don't have the API because I don't run ads, but I am a verified merchant. Can anyone help me figure this out? Do I need to install the API?
Hi @anikasdiylife and welcome to the PBC!
Thank you for bringing this to our attention. I'm sorry for the situation. We are aware of this issue and we are currently looking into it. I will let you know once it's solved.
Give us a shout if you need anything else in the meantime!
Hello, I also received this email and have been looking everywhere for the last hour to try to figure it out. I would also like to know if there is anything I need to do. I really would hate to lose access to the verified merchant program.