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Conversion Source Help

ashpm8240
New member
Labels (4)

Hello guys! My names is Ash I am very new to Pinterest, but I reaching out to anyone who can offer me help and guidance in conversion source issue I'm having difficulty resolving as a rookie its frustrating. Thank you. 

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16 Replies
ashpm8240
New member

afternoon guys I AM  very new too I am  having difficulty setting up conversion source if anyone can help be very appreciated 

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PinterestIvania
Moderator
Moderator

Hi there @ashpm8240, thank you for your question! I’d love to help out with this. 

Do you mind providing a bit more information and context so I can better assist you? Any details or screenshots will help. 

Thank you, looking forward to hearing from you! 

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ashpm8240
New member
  1. Yes thankyou very much for getting back I'm very new to pintrest I'm having trouble with conversion source  my conversion health is saying in verified merchant programme errors detected checkout conversion implemented and checkout currency error  
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ashpm8240
New member

I'm having difficulty with professional health because of time differences I'm in uk its 11.21 in the morning nearlly dinner time if that helps with late reply 

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PinterestIvania
Moderator
Moderator

Hi @ashpm8240!

It seems like your conversion source needs to be updated in order to meet our requirements. Please visit here for more details and ensure that your conversion source sends the following in the last 30 days:

1. At least one page visit event
2. At least one add to cart event
3. At least one checkout event
4. Checkout events have currency

A full list of criteria merchants must meet to be eligible for the VMP program can be found in this Help Center article

Let me know if there’s something else I can help you with!

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anikasdiylife
Just visiting

I received an email that there is a problem with my conversion source. I have no idea what this means or what I need to fix. I currently don't have the API because I don't run ads, but I am a verified merchant. Can anyone help me figure this out?  Do I need to install the API? 

Screenshot 2023-06-04 at 11.43.17 AM.png

Screenshot 2023-06-04 at 11.43.37 AM.png

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PinterestSusana
Moderator
Moderator

Hi @anikasdiylife and welcome to the PBC! 

Thank you for bringing this to our attention. I'm sorry for the situation. We are aware of this issue and we are currently looking into it.  I will let you know once it's solved. 
Give us a shout if you need anything else in the meantime!

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anikasdiylife
Just visiting

So there isn't anything I need to do?

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Hello, I also received this email and have been looking everywhere for the last hour to try to figure it out. I would also like to know if there is anything I need to do. I really would hate to lose access to the verified merchant program.

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