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Can't claim my website

Hi,

I recently bought a shopify store and Pinterest plays a big thing in my strategy, however I'm really stuck 😞
 
The website that I've purchased is full with amazing original visual content that could work amazing on pinterest, but I can't create even a single pin, as I keep getting this error message. This is because my website has been claimed before and now since I can't find the account that claimed it, I can't claim it again.
 
Pinterest support isn't helping and basically told me that they have nothing to do, which is super frustrating. 
 
I tried searching Pinterest using my domain name but I don't see any claimed account.
 
Guys, please let me know if anyone has faced such thing? If so, what was the solution? 
 
Thanks,
David
 
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1 Solution

Accepted Solutions
PinterestDebora
Moderator
Moderator

Hi @indivalooms welcome to PBC, I can see that your website is claimed! You are good to go! Let me know if you need help with anything else.

View solution in original post

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21 Replies
abetterresume
Loves to help

Hello @discoverwatercolorpng (David),

This is a common occurrence. Individuals purchase a website previously used on Pinterest only to find that the previous owner was banned for spamming.

While claiming the site on Pinterest as yours may be an issue, even if you did claim it, your use on Pinterest would be restricted. i did find a pin from your website and Pinterest does not allow a click thru. https://www.pinterest.com/pin/451556300135634281

Here your your options.

1). Contact Pinterest support and tell them that you newly acquired this domain and are not a spammer. Ask them to lift the ban. This could take a week to several months.

2). Acquire a different domain name and use it for the website. This will solve your problem immediately. You can still redirect the discoverwatercolorpng to that site so previous links and traffic will still come to the new url.

3). Contact the seller of the site and ask for remedy. Clearly you can not use the site on Pinterest at this time. They might also assist in changing the url.

These are three options that will solve your issue.

 

2 Kudos
barnsteven
New member

Hi there! I have a similar problem but was unable to choose a board while posting my query (a bug i guess) so I decided to post it here. Sorry if it's inconvenient.

I want to integrate my site with my pintrest account. I basically want to get access to analytics the pins I publish on my site. I've gone through this whole article ( https://help.pinterest.com/en/business/article/claim-your-website) but still can't figure it out. I ain't the most tech-savvy guy. Can someone pls help me out?

Here's the link to the site I want to integrate if needed.

https://woodymanreviews.com/

Best Regards

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franklinjosh897
Just visiting

Hi there I had face same issue with my website. But it solved latter by visiting their help page.

1 Kudo
PinterestGabby
Community Manager
Community Manager

Hey @barnsteven! Welcome to the PBC. 🙂 Have you filed a ticket with support? That's going to be the quickest way to get this resolved. This link will direct you to the right team who can help. Keep us posted on the resolution! 

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PinterestGabby
Community Manager
Community Manager
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idshomeusa
New member

I face the same problem as @discoverwatercolorpng , which I submitted a support ticket and have not heard back. Would be great if @PinterestGabby to help me look into this to get a reply soon

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PinterestSusana
Moderator
Moderator

Hi @idshomeusa and welcome to the PBC!

I went ahead and followed up with our internal team about your issue and was able to successfully claim your website.

Let me know if you need anything else!

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slaviiich0070
New member

Hi  @PinterestSusana . The history is super next.  I had huge problems with my site caused by the plugin. at the Same time I claimed my site on Pinterest .so first I thought that problem was with code and deleted the verification code from my site. then did it again and think my site was banned. now I created a new business account on Pinterest and want to claim here my site but that doesn't work. Can you help please with it?  here is my old  page https://www.pinterest.com/sergiyslavic/_created/  and here is my new page that I want to claim with my site https://www.pinterest.com/slaviiich0070/ thank you. 

p.s. on screenshot you can see that there was a problem with loading my Wordpress admin page .now it fixed. but claiming problem isn't fixed 

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slaviiich0070
New member

@PinterestSusana  now  image pins don't get any views on both accounts..maybe because of banned my website. 

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